Refund Policy
We have 7 days return policy.
To start a return, you can contact us at hello@lilisgourmix.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Products should be:
- In original condition(new)
- In the original packaging
Restocking fees:
No restocking fees.
Return Method:
by mail. After requesting a return, If your return is accepted, we’ll send you instructions on how and where to send your package.
Return Label:
After requesting a return, If your return is accepted, we’ll send you a return shipping label.
- For defective products-If your return is accepted, we’ll send you a return shipping label.
- For customer remorse- If your return is accepted, we’ll send you a return shipping label.
Return Shipping Cost:
You will be responsible for paying for all the shipping costs for your item. Shipping costs are non-refundable. If you want to return the product, we will refund the amount after deducting the shipping cost.
Product Damage
We have a 30-day return policy. In case of a broken/damaged product received, The customer service team needs to be notified as soon as the product is received, in case there are any issues. Post the stipulated timelines, the team will not be able to honor any exchanges.
Incomplete Product / Partial Product / Damaged Outer Packing / Used Product / Wrong product
In the above-mentioned cases, kindly raise the request after receiving the product, Also attach the images and video of outer packing and inner packing with the product from all sides, its help us to resolve the issue.
In the case where you have thrown out the boxes, we are unable to help you.
Delivery issues, Issues with the delivery agent, Issues with Pod,
In the above-mentioned cases kindly raise the request after receiving the product.
And kindly attach your identity & signature proof with the request which helps us to solve the issue.
Cod/Prepaid issues, Payment issues, Delay in delivery
In the above-mentioned cases, kindly connect with our customer care
on business days. Customer Care Number +1 407-803-3496
We are always here to help you and make you smile.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, we request you to first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@lilisgourmix.com you can also call or text our Customer Care on +1 407-803-3496. We will be more than happy to assist you with your queries.
Exchange Shipping
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We provide trackable shipping service and purchasing shipping insurance. We will not be able to guarantee that we will receive your returned item.
CONTACT US
Company: Nuts Nuts Group Inc, Sos ID: 1835828 Company Address: 5709 West Gate City Boulevard, Ste 206, Greensboro North Carolina 27407, United States,
Brand Name: Lilis Gourmix
Brand Address: 3902 Siena Terrance, Greensboro, North Carolina, 27407, United States
Email: hello@lilisgourmix.com
Phone: (407) 803-3496
