Shipping policy

Due to the heavy impact of the covid 19 epidemic on the freight sector, our goods will be delivered to our customers later than expected. We are very grateful that you continue to support us during this difficult time. We will try our best to deliver the goods to you as soon as possible. In case you have a delivery delay, or delay in receiving tracking please don’t worry, contact us whenever you need assistance, we are always by your side.

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After placing an order, you will receive an order confirmation with an invoice. The tracking is also shared via email. In addition, updates can be sent by email. Add  hello@lilisgourmix.com to the address book or keep an eye on the spam folder.

Shipping time and Shipping charge estimates are as below:

Order Handling Time: 1 to 2 business days (Monday to Friday)

Shipping Time: Domestic (USA)

Transit Time: we are using various delivery services. Shipping time depends on your shipping option. Please allow 2-7 business days for delivery depending on your shipping option.

Shipping Options:

Carrier Name

Handling fee

Shipping speed

Services

UPS

-

Calculated

1. UPS® Ground

 

 

 

2. UPS Next Day Air®

 

 

 

3. UPS 3 Day Select®

 

 

 

4. UPS 2nd Day Air®

 

 

 

 

USPS

-

Calculated

1. First Class Package

 

 

 

2. Priority Mail

 

 

 

3. Priority Mail Express

 

Take into account products with an exceptional delivery time and products that may be out of stock. If you have a deadline for a certain order, it is a good idea to place it early. If you do have an urgent order, please contact hello@lilisgourmix.com If an item is not in stock, you will be notified and the item will be reordered. Shipping can be delayed until your order is complete. Different delivery times apply for deliveries outside the USA. These differ per country.

Exceptional delivery times currently there is a delay in the shipping process due to the lockdowns, RIVM guidelines, and sick reports at delivery companies. Do you want to guarantee that the package will be delivered the next day? Please contact lilisgourmix via hello@lilisgourmix.com.

Shipping Cost:

  • Shipping costs are calculated by the carrier.
  • UPS (Discounted rates from Shopify Shipping)
  • USPS(Discounted rates from Shopify Shipping)

Shipments abroad are handled on a case-by-case basis. These costs are time-dependent and subject to change. No rights can be derived from this information.

Address details the customer is responsible for entering the shipping address correctly. Even if an order has been prepared manually, the customer must check this data for correctness. If an address turns out to be incorrect, this is the responsibility of the customer. Any additional shipping costs for returning the package or losing the package will be charged to the customer. Even when a payment link is prepared for the customer, the customer is responsible for carefully checking this information (type of product, size, quantity and shipping address).

Receipt of goods

We are not responsible for receiving the goods. It is your responsibility to be present or to ensure attendance in case of delivery. In the event that a delivery attempt has failed several times and the package is taken to a service point, you are responsible for collecting the package on time or arranging for an authorized person to collect it for you. You are responsible for checking the Track & Trace code regularly to check whether you have missed the package. In case a package has not been collected in time, it will be returned to lilisgourmix and you can collect the package from us. Of course, there is the possibility to send the package again, at the expense of the buyer.

 

CONTACT US

Phone: (407) 8033496

Email: hello@lilisgourmix.com

Address: 3902 Siena ter Greensboro NC 27410 , United States

Lili’s Gourmix is owned by Nuts Nuts Group Inc